Knowledge Base

Categories (13)

A/V Services

Classroom technology

Access and Account Management

Accessing your Kent State accounts

Backups and File Shares

File backup, restoration and storage, shared and mapped drives

Blackboard Learn, Canvas and Educational Tools

Blackboard Learn and Canvas access, grades, tests, issues, etc.

Computer Hardware and Printers

Computer and printer information

Email, Calendar, and Collaboration (Google and Office 365)

Office 365, Google email and apps, Office, etc.

Enterprise Applications

Banner, Workflows, Document Imaging, COGNOS, DocuSign, TimeClock Plus, FAMIS, etc.

General Questions

Answers to general Kent State questions

Network and Telephone

Multimedia devices, wireless, phones, etc.


Keeping your information safe and secure

Servers, Web Applications, and Web Hosting

Servers, FlashLine, websites, etc.


Accessing university supported software

Support and Training

Local IT support, evening support, training resources,, etc.

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