Kaltura Video Troubleshooting

Common Issues

  • If you are seeing a “Fail to stop Recording” message in Kaltura Capture and are using a Mac, follow the steps listed here: https://support.apple.com/guide/mac-help/control-access-to-screen-recording-on-mac-mchld6aa7d23/mac to allow access for screen recordings. 

  • To access any recordings uploaded through Kaltura Capture, you can find backups of your videos listed here: https://knowledge.kaltura.com/help/kaltura-capture-folder-directory 

  • Some issues have been noted with Kaltura In-Video Quizzes (IVQs) with regards to updating grades in Canvas/Analytics. Kaltura states that some adblockers and third-party browser extensions can cause data discrepancies in quizzes and analytics data being sent. Unfortunately, there is no fix for this yet and Kaltura cannot guarantee complete data integrity in using Kaltura IVQs. 

Support

Video related support: https://kent.teamdynamix.com/TDClient/2005/Portal/Requests/ServiceDet?ID=52132

Non video related support: https://kent.teamdynamix.com/TDClient/2005/Portal/Requests/ServiceDet?ID=21440

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Details

Article ID: 145415
Created
Wed 8/3/22 11:51 AM
Modified
Wed 8/3/22 11:51 AM