Learn More About Online Remote Test Proctoring

Faculty Information: 

     General - https://www.kent.edu/onlineteaching/proctoring

     Verify Login (using Proctorio with Pearson’s MyLabs) - https://cdn.proctorio.com/guides/blackboard/test-taker/verify-mylabs-guide.pdf

Student Information: 

     General - https://www.kent.edu/onlinelearning/proctoring

     Getting Started - https://cdn.proctorio.com/guides/blackboard/test-taker/getting-started.pdf


Some tips for using Proctorio:

  • Always use the Chrome web browser
  • Make sure you have the Proctorio Chrome Extension installed. You can install this at getproctorio.com 
  • Make sure your computer has a working webcam and microphone
  • Ensure Chrome is updated and reboot the computer immediately prior to trying to take the exam
    • Note: The Proctorio extension auto updates. To complete the update, Chrome must be restarted.
  • To help prepare for actual exams, take the Proctorio practice quiz your instructor has provided
  • There's no need to schedule exams ahead of time, simply log into Blackboard and take your exam
  • Methods to contact support:
    1. Click on the Proctorio Chrome extension and choose the "Live Chat" option when logged into Blackboard for live, 24x7 support.
    2. By phone at (866) 948-9248
    3. By email at support@proctorio.com
  • Exams must be taken on a desktop computer, laptop, or Chromebook. No iPads, kindles, or mobile devices. 
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Details

Article ID: 37548
Created
Thu 8/31/17 3:24 PM
Modified
Wed 10/30/19 10:13 AM