Recovering a forgotten username or password on the FlashLine Login page


The following article will provide steps on resetting your password as well as how to recover your username if you have forgotten.



If you are a new student and attempting to login for the first time CLICK HERE for instructions on first time login.

Change Password Using Microsoft Self Service Password Reset

Recover Forgotten Username


Microsoft Self Service Password Reset

If you have Multi-Factor Authentication (MFA) configured for your account, you can reset your password using the steps below

  1. From the FlashLine login page, click the link for "Forgot your password"
  2. Enter your full Kent State email address in the User ID field and the characters from the "captcha" in the field below the image.

  1. Choose the method you would like to use for verification

Note: Verification methods available will be based on those you have configured and may vary from screenshots.

  1. Enter the verification code received to the method you chose. 

  1. Choose a new password for your FlashLine account. See Password Requirements.


Recover Forgotten Username

  1. From the FlashLine login page, click the link for "Forgot your username"
  2. Enter the alternate (non email address associated with your account.
  3. Check the box for "I'm not a robot" and click "Find my Username".

If you have an account with the alternate email address on file that you entered, an email email will be sent there containing your FlashLine Username.


If you are unable to change your password or find your username following the steps above, please call the HelpDesk at 330-672-4357 for further assistance.

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Article ID: 37580
Thu 8/31/17 3:25 PM
Mon 8/16/21 10:53 AM