I am having trouble connecting to the Kent State Wireless wireless network on Mac OS X. What should I do?

If Kent State Wireless won't connect on your Mac OS X computer by selecting Kent State Wireless from the Airport menu, there are a few advanced troubleshooting steps you can try.  If you feel uncomfortable performing any of these steps on your own, please contact the HelpDesk at 330.672.HELP, visit the IT HelpDesk on the 1st Floor of the Kent Library, or visit The Tech Help Service and Repair Center in Tri-Towers Rotunda (http://www.kent.edu/is/serviceandrepair).

Steps all users can follow:

  1. Turn Airport Off and On: Go to the Apple menu in the top right of the screen and click System Preferences and then Network.  Highlight Airport and click Turn Airport Off and then turn Airport On.

  2. TCP/IP: Go to the Apple menu in the top right of the screen and click System Preferences and then Network.  Highlight Airport and click Advanced (bottom right corner).  Under the TCP/IP tab, make sure Configure IPv4 is set to Using DHCP. Click OK and be sure to click Apply for any changes to take effect.

  3. Preferred Networks: Go to the Apple menu in the top right of the screen and click System Preferences and then Network.   Highlight Airport and click Advanced in the bottom right. Under Preferred Networks, clear out any Kent State Wireless networks using the Minus icon.  Click OK and then Apply for any changes to take effect.

  4. Disconnect/Connect 802.1X:  Go to the Apple menu in the top right of the screen and click System Preferences and then Network. If in Network screen, the 802.1X says UNKNOWN, click Disconnect.  Then, click Connect.  You may prompted for a certificate.  Enter the administrator user name and password.  If you see a button that says “Connect”, click the button and see if this fixes the problem.

  5. Keychains: Click on Spotlight in the upper right corner of your screen (magnifying glass) and search for Keychain Access. Once in Keychain Access, click on Passwords under Category and search for any Keychain with WPA in its title, delete it using the Delete key.  While you are here, also clear out the WPA certificates by clicking on “Certificates” under Category and delete anything with 'acs' at the beginning by using the delete key (you may be used for the administrator password for the computer).  Also delete any certificate that contains equifax by using the delete key.  You may then Quit Keychain Access.

  6. Location: Go to the Apple menu in the top right of the screen and click System Preferences and then Network.  Once in Network, click on the drop down list beside Location (top right) and Edit Locations. If Automatic is the only location, create a new location, titling it whatever you want, then click Done.  You must click Apply on Network for any settings to take effect.

  7. Make Service Inactive: Go to the Apple menu in the top right of the screen and click System Preferences and then Network.  Click on Airport and go to the Gear Wheel on the bottom of the left panel and select Make Service Inactive. Click Apply. Then go back to this same menu and make service active again.  Try connecting now.

  8. Clear 802.1X Profiles (Leopard/Snow Leopard only): Go to Network then Advanced.  Click on 802.1X tab.  On the left side, under user profiles, delete any profile that contains WPA by using the minus sign.  Click OK and then Apply.  Try connecting now.

  9. Add 802.1X Profile (Leopard/Snow Leopard only): Go back to Advanced and click on 802.1X.  Click the plus sign and add User Profile.  For the name, change Untitled to “Kent State Wireless”  Put in the correct FlashLine ID and Password in the box and make sure Wireless Network says Kent State Wireless. Make sure Security Type is WPA2 Enterprise.   Uncheck everything under Authentication except for PEAP. Click OK and then Apply.  Turn Airport Off and On again to see if the connection works.

  10. Restart: If none of these steps work, restart the computer and try again.

If none of the above troubleshooting is successful, call the HelpDesk and have them try the following Support Professional steps.  You may also open a ticket at http://support.kent.edu.

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Details

Article ID: 38209
Created
Thu 8/31/17 3:42 PM
Modified
Fri 9/22/17 11:06 AM