Install the Adobe Creative Cloud desktop app in order to install applications (Photoshop, Acrobat, etc.) on your Apple / Mac computer

Tags Adobe
  1. To start the download process visit and the download process should automatically start.
    Adobe download page
  2. Depending on your internet browser, you may need to browse to a location you can easily access, such as your "Downloads" folder, and click the "Save" button. Otherwise, your browser should automatically download the file to your "Downloads" folder.
  3. Browse to the location where the installer, "Creative_Cloud_Installer.dmg", was saved and double-click it to open it.
    Creative Cloud in the Downloads folder and highlighted
  4. The Creative Cloud Installer window will pop-up. Double click the red box above the text "Creative Cloud Installer" to start the installation.
    Creative Cloud Installer pop-up window to install the Creative Cloud desktop app
  5. A security window will appear asking you to confirm you wish to open the file even though it was downloaded from the internet. In order to proceed with the installation you must open this application. Click the "Open" button.
    System warning noting that the file was downloaded from the internet with Open highlighted
  6. On macOS 10.15 Catalina you will be prompted to allow the installer access to the location where you saved the installer, in this case the Downloads folder. Click "OK" to continue the installation.
    Creative Cloud Installer would like to access your Downloads folder
  7. You will next be prompted for your computers username and password. Generally, the "User Name" portion of the prompt will already be filled in. If the "User Name" field is blank please enter your computer login username. Once you've confirmed the "User Name" field is filled in enter your computer password in the "Password" field.
    System prompt for username and password with both fields highlighted
  8. With both "User Name" and "Password" fields filled in, click the "OK" button.
    System prompt for username and password with both fields filled and the OK button highlighted
  9. Adobe requires that you login to install the Creative Cloud desktop app. Click the "Sign In" button to start the login process.
    Creative Cloud Installer window with options to sign in and sign up for an account with sign in highlighted
  10. On this Sign in window enter your Kent State University email address in the email address field and then click "Continue".
    Sign in page highlighting step 1 to enter an email address and step 2 to click the continue button
  11. You may be prompted to select which type of account you want to sign in with. This screen will only appear if the email address you entered above has both and ID and a Kent State University ID. In this case, select "Company or School Account".
    Select an account screen with Company or School account highlighted
  12. You will be directed to a Kent State login page. Enter your FlashLine username and password and then click the “Sign in” button.
    Kent State authentication login screen with username and password fields filled in and the submit button highlighted
  13. After signing in, you will now be able to start the installation process for the Adobe Creative Cloud desktop app. Click the "Start Installing" button.
    Install Creative Cloud Desktop App usage screen with Start Installing highlighted
  14. The installation process will now proceed. You will see an installation completion percentage tracker at the top of the screen and an estimated time for installation completion. Expect this installation process to take at least two minutes, but it could be longer depending on your internet connection speed.
    Adobe Creative Cloud Installer window with progress bar
  15. After the installation completes, the Creative Cloud desktop app will load on the "All apps" page. You may now start installing applications from the Creative Cloud suite by clicking the "Install" button next to the desired application. The desktop app will now download and install the application you selected to install. You will be provided with a percentage of completion and status while the download and installation occurs. Once the application installs the "Install" button will now be named "Open" and can be used to launch the application.
    Creative Cloud desktop app displaying applications to install

Once you have signed in please refer to to view information on installing applications and using other features associated with your account.

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Article ID: 45619
Tue 1/2/18 3:44 PM
Thu 11/7/19 10:36 AM