I'm being billed monthly for an Adobe Creative Cloud subscription and would like to move to Kent State's Adobe subscription

Tags Adobe

Introduction

If you currently have a subscription to Adobe Creative Cloud with your kent.edu email address, or another personal email account, that was paid for directly through Adobe.com and have purchased a subscription through Kent State University you may need to take some additional steps prior to logging in with your new Kent State subscription account for the first time.  

As the accounts for the subscriptions from Adobe.com and Kent State University operate as two independent accounts the cloud data, assets, and libraries in order to continue to use those items you need to manually transfer them between your accounts.

Cancel your current subscription

If you are currently in an existing contract with Adobe, please contact them about cancelling your current contract.

If your current Adobe subscription is with a personal email account, explain that you will be participating in Kent State's enterprise license agreement, and ask to have your termination fee waived PRIOR to repurchasing with Kent State. You may contact Adobe via https://helpx.adobe.com/contact.html or at 1-800-833-6687.

IMPORTANT: If your current Adobe subscription is with your Kent State email address, inform Adobe that you DO NOT have an enterprise license with Kent State University when they ask for your account information. Explain that you will be participating in Kent State's enterprise license agreement, and ask to have your termination fee waived PRIOR to repurchasing with Kent State. You may contact Adobe via https://helpx.adobe.com/contact.html or at 1-800-833-6687.

Migrate content

NOTE: Before you start this process, please make sure to save and close any documents open in Adobe applications.

Please visit the Adobe transfer assets web page to view instructions on how to migrate your cloud data, assets, and libraries from one Adobe Creative Cloud subscription account to another Adobe Creative Cloud subscription account. If you need to transfer your Behance and / or MyPortfolio.com portfolio please find detailed instructions on this process in our Behance and Portfolio transfer article.

As part of this process, you will need to login to your Kent State University Creative Cloud account. Please view the steps for logging in to Adobe websites, desktop applications, and mobile apps.

Please submit a support ticket if you have any issues.

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Details

Article ID: 46563
Created
Fri 1/19/18 4:01 PM
Modified
Fri 7/16/21 11:49 AM