When I try to scan, I get the “Failed to load a valid scanner. Details: This command cannot be executed while another task is in progress.” error message

If when trying to scan, and you get the following error: “Failed to load a valid scanner. Details: This command cannot be executed while another task is in progress.”

It is most likely the scanner isn't turned on.

 

Turn on your scanner > Click the "OK" button on this message to clear it > Click the “Select Scanner” icon > Choose the "Allow" button when asked to "Allow the web application to access the scanner connected to your computer." > Select the appropriate ISIS driver for your scanner and click the “OK” button.

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Details

Article ID: 65109
Created
Thu 10/11/18 4:45 PM
Modified
Thu 10/18/18 10:44 AM