When I tried to retrieve a document from Banner, I get a message saying “Banner Document Management is installed at your site, but you are not set up as a user in that system. Please contact your Administrator for information.”

If when trying to retrieve a document from Banner 9, you receive an error: "Banner Document Management is installed at your site, but you are not set up as a user in that system. Please contact your Administrator for information."

image of banner error message

It means you do not have an account in AppXtender.

User account will need to be created. Request Banner Document Imaging Access request form needs to be filled out by your departmental data steward.
NOTE: Only one access role should be requested per application. The read-print role is just as it states; however, the scanning role does have read-print built into it, as well – so no need to request both the read-print role and the scanning role.

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Details

Article ID: 65112
Created
Thu 10/11/18 4:53 PM
Modified
Wed 6/26/19 2:44 PM