When I tried to log into AppXtender desktop client, I received an error message saying, “Login Failed Message: Error during authentication Details: ORA-12514: TNS: listener does not currently know of the service requested in connect descriptor.”

If when you try to log into the AppXtender desktop client (Document Manager/Image Capture Classic), and receive an error message saying: “Login Failed Message: Error during authentication Details: ORA-12514: TNS: listener does not currently know of the service requested in connect descriptor.” 

image of error message

It could be that the HOST name has changed. For instance, this issue was caused because the host was being pointed to 'edbdev.uis.kent.edu' and needed updated to 'edbdev01.uis.kent.edu' on the development server itself and not just updated on your local C drive.

Create a support ticket to contact your local desktop support and have them update the 'tnsnames.ora' configuration file in your Oracle home folder on your local computer.  

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Article ID: 65448
Created
Thu 10/18/18 9:32 AM