When launching from a Banner form, I get an error: “Cannot find the saved query with name…”

If when you are trying to launch into AppXtender from a Banner form and you get an error: "Cannot find the saved query with name…", it means that a Cross Application Query (CAQ) is either missing, corrupted, or needs to set as public.

image of error message

Please open a support ticket for assistance:

  1. Go to www.kent.edu/is
  2. Click on "Service & Support Requests"
  3. Click on "Enterprise Applications"
  4. Click on "Submit a Ticket for Assistance with Enterprise Applications"
  5. Click on "Submit a Ticket"
  6. Fill out your information, then under "What do you need help with?", select "Banner Document Imaging (Xtender)"
  7. Please put in the application name (such as ‘B-F-DOCS-KENT’) and any pertinent information (such as batch name) or any error message for which you need assistance under the "Description" section
  8. It's always very helpful to attach a screenshot to fully describe the error; so please do that under "Attachment"
Was this helpful?
0 reviews


Article ID: 65473
Thu 10/18/18 10:59 AM