CBORD Mobile ID troubleshooting common issues

Tags mobile ID cbord

Issue: Not within distance of reader:

Solution:

  • Move closer to the reader
  • Ensure your Location Services are turned on for you mobile device.


 

Issue: Location Services is turned off.

Solution:

  • Android: To turn on Location, go to Settings, tap Google, then scroll to Location, and toggle the switch to on.
  • iOS: To turn on Location, go to Settings, tap Privacy, then enable Location Services.
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Details

Article ID: 79243
Created
Tue 5/28/19 2:36 PM
Modified
Thu 2/13/20 9:36 AM