How to Sign In with Multi-Factor Authentication

Signing into your account with Multi-Factor Authentication (MFA) adds a second authentication step to the login process if your authentication attempt appears risky. For more information about the factors that contribute to making an authentication appear risky, please see the article on Login Upgrade Frequently Asked Questions

What is the authentication experience with Multi-Factor Authentication configured on my account? 

After MFA is configured on your account, all authentications will begin normally by requesting your username and password.

  • If MFA is required, you will see a screen during the login process prompting you to complete the authentication.
    • When you see this screen, your default MFA option will be contacted automatically to request that you verify your identity.
    • Depending on your default option, you will receive a push notification on your mobile device, a phone call or SMS text at your configured phone number, or a 6-digit code from the Microsoft Authenticator App.  

If you would like to change your default MFA option, please see the How to Change the Default Multi-Factor Authentication Option article.  

What if I don't have access to my default Multi-Factor Authentication option? 

  • If you do not have access to the default MFA option configured on your account, you can opt to use a different verification method from the authentication verification screen.
    • In the example below, mobile app notifications are configured as the default verification option.
    • To choose a different option, click the “Sign in another way” link. You will be prompted to select a different verification option from your list of configured options.

MFA sign in request page


What if I don't have access to any of my Multi-Factor Authentication options?

  • If you access to any of your configured Multi-Factor Authentication options to approve the prompt, please call the HelpDesk to have your configuration reset.approval in time.
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Article ID: 79592
Tue 6/4/19 4:45 PM
Tue 6/2/20 1:36 PM