Service Catalog

Categories (16)

Includes access to FlashLine, Blackboard Learn, email, KSUview, Flashcard issues, guest accounts, etc.

Resources to assist with file backup and storage from servers and desktops.

Information, training, and assistance with Blackboard Learn, Canvas and educational tools such as Kaltura, Camtasia, and LinkedIn Learning.

Information about the use and support of on-campus and personally owned equipment

Includes A/V Event support, A/V Design and Installation, and Digital Signage

MS Teams, Listserv, dist. groups, Google Apps, etc.

Services related to the network and telephone

Banner, CRM, Workflows, Document Imaging, Cognos, DocuSign, TimeClock Plus, Letter Generation, Software Implementation, etc.

Project requests are a special type of request for more complex service requests. These types of requests, if approved, often involve an in-depth business analysis review and dedicated development time.

Security related services, including disk encryption, security camera recording, and training

Includes server provisioning and patching, website and database hosting, etc.

Information on accessing university supported software

Information on IT support and training resources, including technology workshops and LinkedIn Learning

Enterprise Research Technology & Support (ERTS) provides IT related assistance throughout the research life cycle including reviewing grant proposals for architecture, cost analysis, technical support, security review, and cyber infrastructure planning. IT also supports co-PI opportunities as well as staffing for grants.

Video / Audio Conferencing services, including Blackboard Collaborate, and Jabber