Service Catalog

Categories (16)

Access and Account Management

Includes access to FlashLine, Blackboard Learn, email, KSUview, Flashcard issues, guest accounts, etc.

Backups and File Shares

Resources to assist with file backup and storage from servers and desktops.

Blackboard Learn and Educational Tools

Information, training, and assistance with Blackboard Learn and educational tools such as Kaltura, Camtasia, KSU Dropbox, LinkedIn Learning.

Computers, Printers, and Departmental Technology

Information about the use and support of on-campus and personally owned equipment

A/V Services

Includes A/V Event support, A/V Design and Installation, and Digital Signage

Email, Calendar, and Collaboration (Google and Office 365)

Listserv, dist. groups, Google Apps, etc.

Network and Telephone

Services related to the network and telephone

Enterprise Applications

Banner, CRM, Workflows, Document Imaging, Cognos, DocuSign, Letter Generation, Software Implementation, etc.

Data Management and Analytics

Project Requests

Project requests are a special type of request for more complex service requests. These types of requests, if approved, often involve an in-depth business analysis review and dedicated development time.

Security

Security related services, including disk encryption, security camera recording, and training

Servers, Web Applications, and Web Hosting

Includes server provisioning and patching, website and database hosting, etc.

Software and Product Assessment

Information on accessing university supported software

Support and Training

Information on IT support and training resources, including technology workshops and LinkedIn Learning

Technology for Faculty Research

Enterprise Research Technology & Support (ERTS) provides IT related assistance throughout the research life cycle including reviewing grant proposals for architecture, cost analysis, technical support, security review, and cyber infrastructure planning. IT also supports co-PI opportunities as well as staffing for grants.

Video / Audio Conferencing

Video / Audio Conferencing services, including Blackboard Collaborate, Jabber, and WebEx