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Categories (16)
Access and Account Management
Includes access to FlashLine, Blackboard Learn, email, KSUview, Flashcard issues, guest accounts, etc.
Backups and File Shares
Resources to assist with file backup and storage from servers and desktops.
Blackboard Learn and Educational Tools
Information, training, and assistance with Blackboard Learn and educational tools such as Kaltura, Camtasia, KSU Dropbox, LinkedIn Learning.
Computers, Printers, and Departmental Technology
Information about the use and support of on-campus and personally owned equipment
A/V Services
Includes A/V Event support, A/V Design and Installation, and Digital Signage
Email, Calendar, and Collaboration (Google and Office 365)
Listserv, dist. groups, Google Apps, etc.
Network, Telephone, and Cable TV
Services related to the network, telephone, and cable TV
Enterprise Applications
Banner, CRM, Workflows, Document Imaging, Cognos, DocuSign, Letter Generation, Software Implementation, etc.
Data Management and Analytics
Project Requests
Project requests are a special type of request for more complex service requests. These types of requests, if approved, often involve an in-depth business analysis review and dedicated development time.
Security
Security related services, including disk encryption, security camera recording, and training
Servers, Web Applications, and Web Hosting
Includes server provisioning and patching, website and database hosting, etc.
Software
Information on accessing university supported software
Support and Training
Information on IT support and training resources, including technology workshops and LinkedIn Learning
Technology for Faculty Research
Enterprise Research Technology & Support (ERTS) provides IT related assistance throughout the research life cycle including reviewing grant proposals for architecture, cost analysis, technical support, security review, and cyber infrastructure planning. IT also supports co-PI opportunities as well as staffing for grants.
Video / Audio Conferencing
Video / Audio Conferencing services, including Blackboard Collaborate, Jabber, and WebEx
Additional Resources
Popular Services
Submit a Ticket for Assistance with Computer Hardware, Mobile Devices, Printers, and Departmental Technology
Submit a Ticket for Assistance with Access and Your Account
Submit a Ticket for Assistance with Email, Calendar, and Collaboration
Submit a Ticket for Assistance with Servers, Web Applications, Websites, and Web Hosting
Submit a Ticket for Assistance with Network, Telephone, and Cable TV
My Recently Visited Services
Submit a Ticket for Assistance with Enterprise Applications
Technology Purchasing
Banner, Document Imaging (Xtender), Cognos, FAMIS, and Advising Access
Ed Tech Project Request
Submit a Ticket for Assistance with Servers, Web Applications, Websites, and Web Hosting
Popular Tags
cognos
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available
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banner
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base
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BI
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data
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Flashcard
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integration
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knowledge
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