Services A-Z (133)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z


Adobe Creative Cloud Personal Subscription Support

Submit questions or request support related to your Kent State Adobe Creative Cloud personal subscription

After-Hours Tech Support in the Residence Halls

Tech2You - After-hours technology support for students living in the residence halls

Analog Phone Line

Request an analog phone line for your fax machiine or fire alarm

Audio / Video (A/V) Design and Installation

In-room instructional technologies ranging from individual equipment to comprehensive integrated systems

Audio / Video (A/V) Event Support

Hardware and staffing services for institutional athletic competitions, and for the majority of guest speakers and performers

Automated Phone Attendant (Call Handler)

Set-up of a self-service menu to route incoming calls


Banner Document Imaging (Xtender)

To request the creation or modification of a document imaging application

Banner Enhancements

Request integration of upgrades or modules to enhance Banner's capabilities

Banner Enterprise Systems & Bolt-Ons

Banner Workflow Changes

Request modification of an existing Banner workflow web application used for approvals and enhanced request processing

Banner, Document Imaging (Xtender), Cognos, FAMIS, Employee Email, and Advising Access

Use this service to submit an Access Management Form for Processing.

Blackboard Collaborate

Blackboard Collaborate allows instructors to deliver synchronous content within the Blackboard Learn environment

Blackboard Learn - Account and Access

Information on various types of access to Blackboard Learn

Blackboard Learn - Course Combine

Multiple sections of the same course may be combined into one within the same semester

Blackboard Learn User Activity Logs

Reports and logs for users and courses within Blackboard Learn

Blackboard Non-Banner Course Content Migration

Migration request for courses that are not official for-credit Banner courses.


Call Center and Hunt Group

Set-up or modify of an Automatic Call Distribution (ACD) system or Hunt Group

Campus Computer Labs

Information regarding computer labs located on the Kent Campus

Campus Telephone Operator and Directory Assistance

Information regarding the services provided by the Telephone Operators


Request a license key for the Camtasia screencasting application


Request a license key for the Camtasia screencasting application

Canvas – Course Cross-Listing (Combine)

Multiple sections of the same course (within the same semester) may be combined into one primary course.

Canvas - Learning Tools (LTIs)

Canvas LTI's are software modules that allow third-party products to integrate with Canvas functions

Canvas Assistance

I need assistance with Canvas

Canvas Course Shell Request

Request a non-Banner course shell be created in Canvas.

Change a Server

Request changes to a server hosted by Information Technology

Change Your FlashLine Name

FlashLine name changes changes the username and email address you utilize with the University

Cognos Reporting

Reporting from and data warehousing with university enterprise databases

Conference and Event Wireless Network

Request access to the wireless network for university guests

Copy Content from Google Drive to OneDrive

Request to migrate your content from Google Drive to Microsoft One Drive.

CRM Requests

Use this to open a ticket if you have an issue with Salesforce, TargetX, Martketing Cloud, or other related CRM applications.


Data Integration

Database Hosting (SQL)

Request the creation of a new SQL Server database

Departmental Technology Support (Local Support)

Information regarding local desktop support

Disposal of Equipment

How to properly dispose of electronic equipment


Ed Tech Project Request

Faculty and staff may submit project requests for the course management and educational technology team.


Service created for EesySoft emails/tickets

Electronic Signature Capturing (DocuSign)

Electronic signatures for digital authorizations and approvals

Employee Email Access Form to Manage Employment Changes and Email Migrations

Access to another user's account and migration of email for retiring employees


File Shares Access

Access to network-based drives for file shares and home drives


Submit a ticket for Flashcard related issues with,, Flashcard balances, transaction questions and deposit machines.


Game Consoles and Smart Devices

Connecting gaming and smart devices to the Kent State network

Google Hangouts

Information about Google Hangouts

Guest (_gst) or Student (_stu) Account Renewal or Update Sponsorship

Use this service request to renew a sponsored account or change the sponsor.

Guest Account (_gst)

Creating guest accounts for non university personnel


High Performance Computing (HPC)

Information about Kent State University access to High Performance Computing at the Ohio Super Center (OSC).


Information Technology Billing (PCR360)

Assistance with telephone billing related issues

IT Solution Request

Request a brief consultation to discuss your needs



A collaborative software client that combines phone and instant messaging

JAMF - Mac Management

Desktop management for Apple computers


Kent State Google Apps

Information about accessing Kent State Google Apps


KSUview provides a way for a student to identify a person as a designee and grant permission for a designee to view selected student information


Letter Generation

Create, modify, or check the status of letters generated from Banner

Library Resources/KSU Proxy

This service is for Emeriti or Retirees requesting access to Library Resources/KSU Proxy.

Library Technology Help Desk

Walk-up support for password and other personal computing issues

LinkedIn Learning Training

Online video tutorials on the latest software tools and skills

LinkedIn Learning Training

Online video tutorials on the latest software tools and skills

Load testing

Load testing

Local Support – UHS and CAPS

Service to enter local support tickets for University Health Services and Counseling and Psychological Services.

Local Support - University Libraries Training


Mailing List (Listserv)

Manage a group of email recipients within one address

Managed Database Services

Ticket workflow used to request and track DB and related activities between KSU and YSU as part of the managed DB services collaboration.

MATLAB for Classroom Use Through OSC

Request for access to MATLAB through OSC

Media Requests

Submit a ticket for assistance with Drupal Websites, Constant Contact or Social Media.

Mobile Apps

Feature Development, Support, and Bug-fixes related to KSUMobile, and other mobile apps

Move a Server to the Data Center

Start the process to move your server to the University's high-security data center


Network Jack Activation

Request a wired network access port in an academic or administrative building

New Network Jack Installations

Request the activation or installation of a wired network jack

New Security Camera Installation

Storage and centralized server management for university security cameras


Office 365 Email Distribution Group

Request a new Office 365 Email Distribution Group

Office 365 Shared Resources

Email address for shared mailbox

Office 365 Teams

Request new Office 365 Teams


Password Resets and Password Self-Service

Set up a FlashLine account or recover a forgotten password

Patch Management for Servers

Centrally managed patching for systems updates

Personal Computer Support / Repair

The TechHelp Service and Repair Center offers support for personally owned devices

Preferred Name Change

Kent State University has established a process for identifying a ''preferred name' which allows students to use a name other than their legal name to identify themselves

Print and Digital Design Requests

Submit a ticket for assistance with anything involving print or digital design requests.

Print Management for Banner and Famis

Implementation and maintenance of Enterprise print management software

Process Analysis

Production Job Scheduling

Enterprise job scheduling to automatically execute programs in Banner

Public Printers (Flashprint)

Printing availability in university public computer labs

Purchase OSC Credits

Request for Purchasing OSC Credits


Request a Server

Data storage and management on university supported virtual servers


Scantron Scanning Services

Scanning and results for tests and course evaluations

SCCM - Deploy a Application, Package or Task Sequence

Deploy an Application, Package or Task Sequence in SCCM

SCCM - PC Management

Desktop management for Windows computers

Security Training

Online tutorials and In-person training on cyber security topics

Senior Guest Account

Guest accounts for seniors who have applied to and enrolled in Kent State courses

Software for Faculty and Staff (KSU Owned Device)

Kent State is licensed to install various software, including Microsoft Office, on Windows and OS X computers owned by the university

Software for Faculty and Staff (Personally Owned Device)

Details about various software, including Microsoft Office, for faculty and staff for use on their personal computers

Software for Students

Details about various software, including Microsoft Office, for students for use on their personal computers

Software Implementation

Request for a web application or service to retrieve information from centralized data systems

Software License Coordination and Distribution

Licensing management for research and statistical software packages

Statistical and Qualitative Data Analysis Software

How to purchase or download statistical and qualitative software for Kent State University faculty, staff, and students.

Student Worker Account (_stu)

Student employees are issued a separate FlashLine account to conduct job-related tasks

Submit a Ticket for Assistance with Access and Your Account

I need assistance with accessing my account

Submit a Ticket for Assistance with Audio / Video (A/V) Technology Support or Digital Signage

I need assistance with A/V equipment in a classroom or other on-campus space, or Digital Signage.

Submit a Ticket for Assistance with Backups and File Shares

I need assistance with backups and file shares

Submit a Ticket for Assistance with Blackboard Learn

I need assistance with Blackboard Learn

Submit a Ticket for Assistance with Computer Hardware, Mobile Devices, Printers, and Departmental Technology

I need assistance with a computer or related hardware, a mobile device, or a printer

Submit a Ticket for Assistance with Educational Tools

I need assistance with educational tools like Kaltura and KSU Presenter

Submit a Ticket for Assistance with Email, Calendar, and Collaboration

I need assistance with Office 365, Microsoft Teams, Gmail or other Google Apps, or a distribution group

Submit a Ticket for Assistance with Enterprise Applications

I need assistance with enterprise applications like Banner, Workflows, Cognos, or TimeClock Plus.

Submit a Ticket for Assistance with Network or Telephone

I need assistance with a network connection or telephone

Submit a Ticket for Assistance with Security

I need assistance with an IT security related services such as VPN, Security Camera Recordings, or Compromised accounts

Submit a Ticket for Assistance with Servers, Web Applications, Websites, and Web Hosting

I need assistance with a server, Web app, website, or hosting service

Submit a Ticket for Assistance with Software

I need assistance with Kent State supported software

Submit a Ticket for Assistance with Video / Audio Conferencing

I need assistance with a conferencing tool like Blackboard Collaborate

Submit a Ticket for Research Support

Do you have a research project that requires technology? Request assistance to help scope out and define technology needs.

System Design Consultation

Request a consultation to design server hardware, software, and infrastructure for applications


Teams for Academics

Technology Assessment Form (TAF)

University departments and administrative offices are encouraged to request vendor product data security and accessibility assessment BEFORE purchase or contract renewed. HECVAT (higher education community vendor assessment toolkit) is to ensure data is protected & cyber security policies are in place, please visit "Vendor Assessment Tool" section: VPAT (Voluntary Product Accessibility Template) is provided by the vendor (after completion by a third party, not the vendor itself) and outlines on how accessible a product is according to Section 508 requirements. For greater VPAT detail and a blank template, please visit

Technology Purchasing

Information about ordering Windows based computers (PCs) and Mac OS based computers (Macs)

Technology Workshops

Information Technology offers free technology workshops for students, faculty, and staff on a variety of topics

Telephone Add / Remove

Add or remove a telephone or line

Telephone Changes (Voicemail PIN Reset, Update Display, Line Changes, etc.)

Request changes to an existing telephone service

Telephone Hunt Group Reports

Reports for Hunt Group call handling data

Telephone Move

Move a phone handset or fax line, or update E911 records

Telephone Number

Request a telephone number


UC Other Requests

Submit a request for the UC Tech Staff’s assistance with a matter not reflected in the other services

UC Web App Requests

Submit a ticket for assistance with Web Applications, or to request the development of a new application.



Video Hosting (Kaltura)

Kaltura is a video streaming platform allowing students and faculty to upload videos for use in courses

Voicemail to Email

Request voicemail messages to be delivered to an Office 365 email inbox

Voicemail to Email

Request voicemail messages to be delivered to an Office 365 email inbox

VPN (Offsite Resource Access)

Connecting to Kent State resources from off-campus


Websites and Website Hosting

Information about the different ways that websites can be hosted at Kent State University.

Wired Network (Residence Halls)

Request a wired network access port in a residence hall room

Wireless Site Survey

Survey the wireless network of a requested location


Request service for Workflow Applications.