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Knowledge Base

Categories (14)

Access and Account Management

Accessing your Kent State accounts

Backups and File Shares

File backup, restoration and storage, shared and mapped drives

Blackboard Learn

Blackboard Learn access, grades, tests, issues, etc.

Computer Hardware and Printers

Computer and printer information

Educational Tools and A/V Services

Video hosting, Dropbox, classroom tech

Email, Calendar, and Collaboration (Google and Office 365)

Office 365, Google email and apps, Office, etc.

Enterprise Applications

Banner, Workflows, Document Imaging, COGNOS, DocuSign, Empower, FAMIS, etc.

General Questions

Answers to general Kent State questions

Network, Telephone, and Cable TV

Multimedia devices, wireless, phones, etc.

Security

Keeping your information safe and secure

Servers, Web Applications, and Web Hosting

Servers, FlashLine, websites, etc.

Software

Accessing university supported software

Support and Training

Local IT support, evening support, training resources, Lynda.com, etc.

Video / Audio Conferencing

Assistance connecting to WebEx or Polycom

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