Sync Process to Resolve Missing Courses in Blackboard (Student)

Instructors may choose to make courses unavailable until the first day of classes. If classes have begun and a course is not available, students should follow the steps below.  If the course does not appear in the course listing, students should check with their instructor first, then submit a ticket at support.kent.edu or call the Helpdesk for assistance at 330-672-4357.

Checking for Hidden Courses

Courses not showing in Blackboard Learn may be Hidden in the course list. From the My Institution tab, place the cursor over the course list and click on the gear icon that appears (Manage Course List Module Setting).

On my courses screen, the grey gear icon is highlighted

 

On the “Personalize: My Courses” page, search for the missing course. If it is listed but the boxes are unchecked under Edit Course List, click on the boxes for Course Name and Course ID for each course to make them visible.


Click Submit. The course names selected should now be visible

 

Synchronizing

If the course still does not show, or if the roster in Blackboard Learn does not match the roster in FlashLine, a synchronization may be necessary:

  • Within FlashLine, click on Settings

  • Scroll down to find “Missing Courses in Learn?” Click Synchronize Account.

  • It should take approximately 5 minutes to process the sync.