How to Find the Correct Service

Requesting a New Service or Access:

  • Use the Service Catalog to find the existing service and complete the form on that page to request the service (please note: not all services will have request forms). If you are unable to find the correct service, please contact the Helpdesk.
  • Use the search bar to look for the correct service using keywords. (NOTE: Results will be a combination of knowledge base articles and services):

Reporting an Issue with an Existing Service:

To report an issue with an existing service, please click the "Submit a Ticket" link that is listed in most service categories.  Alternatively, you can contact the Helpdesk over the phone or through live chat. The Helpdesk has advanced guides and information that allow them to resolve most issues right away. If they are unable to resolve the issue, they will create and escalate a ticket on your behalf to a group that can further assist you.

Still can't find what you're looking for?

View the Knowledge Base

Call the Helpdesk at 330-672-HELP (4357)

Live Chat with the Helpdesk

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Details

Article ID: 38973
Created
Wed 9/13/17 11:37 AM
Modified
Wed 10/31/18 3:43 PM