When I try to save a document, I get an error message: "Unable to create the document. Details: ORA-01722: invalid number”

If when you are trying to save a document and you receive this error message: "Unable to create the document. Details: ORA-01722: invalid number” – it means that there is a bad record in the table and the AppXtender administrator will need to fix that record on the database side of things.

Please open a support ticket for assistance:

  1. Go to www.kent.edu/is
  2. Click on "Service & Support Requests"
  3. Click on "Enterprise Applications"
  4. Click on "Submit a Ticket for Assistance with Enterprise Applications"
  5. Click on "Submit a Ticket"
  6. Fill out your information, then under "What do you need help with?", select "Banner Document Imaging (Xtender)"
  7. Please put in the application name (such as ‘B-F-DOCS-KENT’) and any pertinent information (such as batch name) or any error message for which you need assistance under the "Description" section
  8. It's always very helpful to attach a screenshot to fully describe the error; so please do that under "Attachment"
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Article ID: 68566
Created
Fri 12/7/18 10:42 AM