Service Catalog

Categories (15)

Access and Account Management

Includes access to FlashLine, Blackboard Learn, email, KSUview, Flashcard issues, guest accounts, etc.

Backups and File Shares

Resources to assist with file backup and storage from servers and desktops.

Blackboard Learn

Information, training and assistance with Blackboard Learn

Computers, Printers, and Departmental Technology

Information about the use and support of on-campus and personally owned equipment

Educational Tools and A/V Services

Includes Kaltura, Lynda.com, Camtasia, KSUDropbox, KSU Presenter, and Scantron

Email, Calendar, and Collaboration (Google and Office 365)

Listserv, dist. groups, Google Apps, etc.

Enterprise Applications

Banner, CRM, Workflows, Document Imaging, COGNOS, DocuSign, Letter Generation, Software Implementation, etc.

Network, Telephone, and Cable TV

Services related to the network, telephone, and cable TV

Project Requests

Project requests are a special type of request for more complex service requests. These types of requests, if approved, often involve an in-depth business analysis review and dedicated development time.

Security

Security related services, including disk encryption, security camera recording, and training

Servers, Web Applications, and Web Hosting

Includes server provisioning and patching, website and database hosting, etc.

Software

Information on accessing university supported software

Support and Training

Information on IT support and training resources, including technology workshops and Lynda.com

Technology for Faculty Research

Assistance with requesting technology resources for research and grants.

Video / Audio Conferencing

Video / Audio Conferencing services, including Blackboard Collaborate, Jabber, and WebEx