Services A-Z (132)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Adobe Creative Cloud Personal Subscription Support

Submit questions or request support related to your Kent State Adobe Creative Cloud personal subscription

After-Hours Tech Support in the Residence Halls

Tech2You - After-hours technology support for students living in the residence halls

Analog Phone Line

Request an analog phone line for your fax machiine or fire alarm

Audio / Video (A/V) Design and Installation

In-room instructional technologies ranging from individual equipment to comprehensive integrated systems

Audio / Video (A/V) Event Support

Hardware and staffing services for institutional athletic competitions, and for the majority of guest speakers and performers

Automated Phone Attendant (Call Handler)

Set-up of a self-service menu to route incoming calls

B

Banner Document Imaging (Xtender)

To request the creation or modification of a document imaging application

Banner Enhancements

Request integration of upgrades or modules to enhance Banner's capabilities

Banner Enterprise Systems & Bolt-Ons

Banner Workflow Changes

Request modification of an existing Banner workflow web application used for approvals and enhanced request processing

Banner, Document Imaging (Xtender), Cognos, FAMIS, and Advising Access

Request access to select administrative systems

Blackboard Collaborate

Blackboard Collaborate allows instructors to deliver synchronous content within the Blackboard Learn environment

Blackboard Learn - Account and Access

Information on various types of access to Blackboard Learn

Blackboard Learn - Building Blocks

Blackboard Building Blocks are software modules that allow third-party products to integrate with Blackboard functions

Blackboard Learn - Course Combine

Multiple sections of the same course may be combined into one within the same semester

Blackboard Learn - Group Training

Information for Faculty members interested in group training for Blackboard Learn

Blackboard Learn - Individual Consultation

Information for Faculty members interested in individual consultation for Blackboard Learn

Blackboard Learn - Individual Consultation

Information for Faculty members interested in 1-on-1 training for Blackboard Learn

Blackboard Learn User Activity Logs

Reports and logs for users and courses within Blackboard Learn

C

Cable TV (Non-Residence Halls)

Basic cable TV for non resident buildings on the Kent Campus

Cable TV (Residence Halls)

Basic cable TV is standard in all residence hall rooms

Call Center and Hunt Group

Set-up or modify of an Automatic Call Distribution (ACD) system or Hunt Group

Campus Computer Labs

Information regarding computer labs located on the Kent Campus

Campus Telephone Operator and Directory Assistance

Information regarding the services provided by the Telephone Operators

Camtasia

Request a license key for the Camtasia screencasting application

Camtasia

Request a license key for the Camtasia screencasting application

Change a Server

Request changes to a server hosted by Information Technology

Change Your FlashLine Name

FlashLine name changes changes the username and email address you utilize with the University

Cognos Reporting

Reporting from and data warehousing with university enterprise databases

Computer Backup

Information regarding Druva inSync cloud-based back-up software

Conference and Event Wireless Network

Request access to the wireless network for university guests

CRM Requests

Use this to open a ticket if you have an issue with Salesforce, TargetX, Martketing Cloud, or other related CRM applications.

D

Data Integration

Database Hosting (SQL)

Request the creation of a new SQL Server database

Departmental Technology Support (Local Support)

Information regarding local desktop support

Disk Encryption for Mac

Information on full disk encryption for university-owned Mac computers

Disk Encryption for Windows

Information on full disk encryption for university-owned Windows computers

Disposal of Equipment

How to properly dispose of electronic equipment

E

Ed Tech Project Request

Faculty and staff may submit project requests for the course management and educational technology team.

EesySoft

Service created for EesySoft emails/tickets

Electronic Signature Capturing (DocuSign)

Electronic signatures for digital authorizations and approvals

F

File Shares Access

Access to network-based drives for file shares and home drives

Flashcard

Submit a ticket for Flashcard related issues with Flashweb.kent.edu, Get.cbord.com/kent, Flashcard balances, transaction questions and deposit machines.

FortiClient VPN (Offsite Resource Access)

Connecting to Kent State resources from off-campus

G

Game Consoles and Smart Devices

Connecting gaming and smart devices to the Kent State network

GlobalProtect VPN Requests

Accessing servers and applications behind the university's firewall

Google Hangouts

Information about Google Hangouts

Guest Account (_gst)

Creating guest accounts for non university personnel

H

High Performance Computing (HPC)

Information about Kent State University access to High Performance Computing at the Ohio Super Center (OSC).

I

Information Technology Billing (PCR360)

Assistance with telephone billing related issues

IT Project Request

Customized application development

J

Jabber

A collaborative software client that combines phone and instant messaging

JAMF - Mac Management

Desktop management for Apple computers

K

Kent State Google Apps

Information about accessing Kent State Google Apps

KSU Dropbox

Temporary space to share documents

KSUview

KSUview provides a way for a student to identify a person as a designee and grant permission for a designee to view selected student information

L

Letter Generation

Create, modify, or check the status of letters generated from Banner

Library Resources/KSU Proxy

This service is for Emeriti or Retirees requesting access to Library Resources/KSU Proxy.

Library Technology Help Desk

Walk-up support for password and other personal computing issues

LinkedIn Learning Training

Online video tutorials on the latest software tools and skills

LinkedIn Learning Training

Online video tutorials on the latest software tools and skills

Load testing

Load testing

Local Support - DeWeese Health Center

Service to enter local support tickets for the DeWeese Health Center.

Local Support - University Libraries

Lynda.com Training

M

Mailing List (Listserv)

Manage a group of email recipients within one address

Managed Database Services

Ticket workflow used to request and track DB and related activities between KSU and YSU as part of the managed DB services collaboration.

Mobile Apps

Feature Development, Support, and Bug-fixes related to KSUMobile, and other mobile apps

Move a Server to the Data Center

Start the process to move your server to the University's high-security data center

N

Network Jack Activation

Request a wired network access port in an academic or administrative building

New Network Jack Installations

Request the activation or installation of a wired network jack

New Security Camera Installation

Storage and centralized server management for university security cameras

O

Office 365 Email Distribution Group

Request a new Office 365 Email Distribution Group

Office 365 Shared Resources

Email address for shared mailbox

Office 365 Teams

Request new Office 365 Teams

P

Password Resets and Password Self-Service

Set up a FlashLine account or recover a forgotten password

Patch Management for Servers

Centrally managed patching for systems updates

Personal Computer Support / Repair

The TechHelp Service and Repair Center offers support for personally owned devices

Preferred Name Change

Kent State University has established a process for identifying a ''preferred name' which allows students to use a name other than their legal name to identify themselves

Print Management for Banner and Famis

Implementation and maintenance of Enterprise print management software

Production Job Scheduling

Enterprise job scheduling to automatically execute programs in Banner

Public Printers (Flashprint)

Printing availability in university public computer labs

R

Request a Server

Data storage and management on university supported virtual servers

Room-based video conferencing (Polycom)

Real-time video and audio for classes and meetings

S

Scantron Scanning Services

Scanning and results for tests and course evaluations

SCCM - Deploy a Application, Package or Task Sequence

Deploy an Application, Package or Task Sequence in SCCM

SCCM - PC Management

Desktop management for Windows computers

Secure Email / Document Sharing (Accellion)

Secure file sharing for excessively large files

Security Training

Online tutorials and In-person training on cyber security topics

Security Training

Online tutorials and In-person training on cyber security topics

Senior Guest Account

Guest accounts for seniors who have applied to and enrolled in Kent State courses

Software for Faculty and Staff (KSU Owned Device)

Kent State is licensed to install various software, including Microsoft Office, on Windows and OS X computers owned by the university

Software for Faculty and Staff (Personally Owned Device)

Details about various software, including Microsoft Office, for faculty and staff for use on their personal computers

Software for Students

Details about various software, including Microsoft Office, for students for use on their personal computers

Software Implementation

Request for a web application or service to retrieve information from centralized data systems

Software License Coordination and Distribution

Licensing management for research and statistical software packages

Statistical and Qualitative Data Analysis Software

How to purchase or download statistical and qualitative software for Kent State University faculty, staff, and students.

Student Worker Account (_stu)

Student employees are issued a separate FlashLine account to conduct job-related tasks

Submit a Ticket for Assistance with Access and Your Account

I need assistance with accessing my account

Submit a Ticket for Assistance with Audio / Video (A/V) Technology Support or Digital Signage

I need assistance with A/V equipment in a classroom or other on-campus space, or Digital Signage.

Submit a Ticket for Assistance with Backups and File Shares

I need assistance with backups and file shares

Submit a Ticket for Assistance with Blackboard Learn

I need assistance with Blackboard Learn

Submit a Ticket for Assistance with Computer Hardware, Mobile Devices, Printers, and Departmental Technology

I need assistance with a computer or related hardware, a mobile device, or a printer

Submit a Ticket for Assistance with Educational Tools

I need assistance with educational tools like Kaltura and KSU Presenter

Submit a Ticket for Assistance with Email, Calendar, and Collaboration

I need assistance with Office 365, Gmail or other Google Apps, or a distribution group

Submit a Ticket for Assistance with Enterprise Applications

I need assistance with enterprise applications like Banner, Workflows, or Cognos

Submit a Ticket for Assistance with Network, Telephone, and Cable TV

I need assistance with a network connection, telephone, or cable TV

Submit a Ticket for Assistance with Security

I need assistance with an IT security related services such as VPN, Security Camera Recordings, or Compromised accounts

Submit a Ticket for Assistance with Servers, Web Applications, Websites, and Web Hosting

I need assistance with a server, Web app, website, or hosting service

Submit a Ticket for Assistance with Software

I need assistance with Kent State supported software

Submit a Ticket for Assistance with Video / Audio Conferencing

I need assistance with a conferencing tool like WebEx or Blackboard Collaborate

System Design Consultation

Request a consultation to design server hardware, software, and infrastructure for applications

T

Technology Purchasing

Information about ordering Windows based computers (PCs) and Mac OS based computers (Macs)

Technology Workshops

Information Technology offers free technology workshops for students, faculty, and staff on a variety of topics

Telephone Add / Remove

Add or remove a telephone or line

Telephone Changes (Voicemail PIN Reset, Update Display, Line Changes, etc.)

Request changes to an existing telephone service

Telephone Hunt Group Reports

Reports for Hunt Group call handling data

Telephone Move

Move a phone handset or fax line, or update E911 records

Telephone Number

Request a telephone number

Third Party Email Access Form to Manage Employment Changes and Email Migrations

Access to another user's account and migration of email for retiring employees

U

Usability

V

Video Hosting (Kaltura)

Kaltura is a video streaming platform allowing students and faculty to upload videos for use in courses

Voicemail to Email

Request voicemail messages to be delivered to an Office 365 email inbox

Voicemail to Email

Request voicemail messages to be delivered to an Office 365 email inbox

W

WebEx Account Creation

Conduct and record videoconferencing sessions

Websites and Website Hosting

Information about the different ways that websites can be hosted at Kent State University.

Wendy Shih

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Wired Network (Residence Halls)

Request a wired network access port in a residence hall room

Wireless Site Survey

Survey the wireless network of a requested location

Workflow

Request service for Workflow Applications.